Do you charge a fix rate for all cleaning visits?
The initial cleaning is charged at an hourly rate. Once the domestic cleaners have determined the level of maintenance needed to keep your home clean, we can agree on a flat rate for all future, regularly scheduled visits (weekly, every two weeks, monthly, etc.)
Do I have to be home during each visit?
That is your option. You may give us a key to be safely stored in our lock box with cross-referenced security. Only the owner and/or office manager can access the lock box and the keys are only given to the crew prior to each cleaning appointment. At the end of the day, the same keys must be returned to management before they are allowed to leave the office.
How many people are there in your crew?
The domestic cleaners are normally made up of two (2) people although, on some occasions, we may send one (1) person.
How Do I Know I Can Trust Your crew?
The domestic cleaners were carefully selected. Once we identified that the applicant is qualified, we run a multi-point background check before we refer them to our customers.
Do I need to provide cleaning products or equipment?
The domestic cleaners will provide all cleaning products and equipment, so you don't have to worry about replenishing your supplies. If you have special cleaning products you want them to use, please feel free to inform us ahead of time.
Do you guarantee a day and time of your visit?
We guarantee a specific day and an estimated time frame. Due to ever-changing daily conditions (traffic, longer cleaning times, unexpected events, etc.) we are unable to commit to a specific time but do provide you with a 30 to 45 minute window of our arrival. If you need a time guarantee, feel free to call us. Within reason, we will do our best to reach a mutually agreeable solution.
What if I need to reschedule or cancel the service?
Simply call, text or email us at least 24 hours prior to your cleaning visit. We will try to accommodate any rescheduling request as long as our schedule allows it. If you cancel the service in less than 24 hours from the scheduled service date, we will charge a cancellation fee of $50.
Please keep in mind that we do not overbook our schedule. In the event, that you need to reschedule the cleaning without proper notice, we will not have enough opportunity to fill the schedule with another client. This decrease the domestic crew's income and affects our small business. Respecting our procedure for rescheduling will help us ensure that you will get the best cleaning service possible.
How Shall I Pay for My Cleaning?
We accept Visa or Mastercard only. Payment is due at time of service. We use encryption technology to keep the credit card information secured. Charges will then be applied once each cleaning visit has been completed.