Cleaning Services – Frequently Asked Questions
What makes Sharp Sparkle Different from other House Cleaning Companies?
Our clients hire us because we are thorough. We use special treatments on floors and corners; we clean them by hand! . Our Team Leaders are paid substantially more than the rest of the team, and they are vested with the responsibility to ensure that each assignment is performed in accordance with the client’s requirements. If you are looking for the lowest-price service, please choose another company. If you are looking for a consistent, dependable, conscientious, and thorough service… please phone us.
Can I use you only occasionally?
Absolutely. Most such work is performed on an hourly basis, and can usually be arranged on short notice. Try us once as a fill-in — we’re confident you’ll love us.
How do you charge for your Services?
Recurring assignments account for most of our total revenue, and are mostly performed on a fixed-fee basis. These fees are most often established by one of our managers giving you an In-Home Price quote. Most occasional or one-off housekeeping assignments are performed for an hourly fee.
Are cleaning equipment and supplies provided??
We Use Our Own Vacuums
Most homeowners have bad luck with loaning their vacuums to housekeepers, because vacuums require significant ongoing maintenance and occasional repairs. If you allow someone to use your vacuum regularly, then be sure they have agreed to maintain / repair it, because sooner rather than later, it will need it. We use and maintain our own vacuums (upright & backpack vacuums). They have very fine filters to keep the air in your home cleaner, and come with attachments designed to clean your furniture, curtains, corners and stair-risers.
We Provide Most Cleaning Supplies
Our cleaning supplies are primarily commercial products tailored for residential use. They are safe, non-toxic environmental friendly. Sometimes for Initial Cleanings, we use stronger products (such as “Ajax with bleach” in place of “Barkeeper’s Friend” for corners of showers); such products are used only with special permission from the Team Leaders and are not part of the standard collection of products which will normally be brought inside your home. Our standard cleaning supplies do not include products containing ammonia, oil of any kind, bleach or wax. They are incredibly mild and can be used on fine fixtures and surfaces for years without wear or damage.
Special Product Requests
If you have a preference for a specific product which we do not carry, then we are happy to use that product in place of our own, but ask that you supply it. An example: we normally use ph neutral cleaner on hardwood floors. Some clients prefer a different product-no problem, but they have to stock it for us.
Please Provide these Supplies
There are several cleaning supplies which we do not provide: furniture polish (please provide the brand / type suited to your furniture); stainless steel cleaner (if you have stainless steel, then we need it–we don’t carry it from house to house, because it is commonly oil-base); any marble / granite or other cleaners which may have been recommended for surfaces and materials unique to your home.
For your Cleaning Services do you carry liability insurance and bonding?
We carry loads of insurance and all our employees are bonded. Sharp Sparkle House Cleaning, Inc. is insured through United States Liability Insurance Group. Bonding is carried through American Contractors Indemnity Company.Insurance and bonding confirmation is available upon request. We carry the following coverage amounts:
- Liability – $1 million coverage per incident.
- Fidelity Bonding – $10,000 per occurrence.
And of course, we pay worker’s compensation insurance.